Housekeeping Supervisor

Job Description

GENERAL MISSION

  • To inspect all guest rooms and ensure the cleanliness of rooms and common areas are maintained and ensuring maximum guest satisfaction and adhering to the standard required by our Hotel
  • To supervise Housekeeping Attendants and inspect guest rooms and surrounding service areas. Paying attention to details by keeping the standard of room cleanliness and product maintenance adhering to the standard required by our Hotel.
  • To work on a rotation basis whenever required within the Laundry and to ensure a smooth, prompt and efficient day to day processing of all garments and items cleaned, complying strictly to the standard as set down and changed by the Hotel from time to time.

RESPONSIBILITIES AND MEANS

  • To report for duty punctually wearing the correct uniform and name badge at all times.
  • To provide courteous and professional service at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  • To maintain good working relationships with your own colleagues, and all other departments.
  • To have a complete understanding of and adhere to the Hotel’s policy relating to Fire, Hygiene, Health and Safety.
  • To fully understand Lost and Found Procedure.
  • To carry out monthly inventory for all housekeeping items as directed by Housekeeping Manager.
  • To carry out any other reasonable duties and responsibilities as assigned.
  • To perform secondary duties as assigned by the Housekeeping Manager.
  • Strive to implement the Accor Vision and demonstrate active use of the Accor Values
  • To take inventory of uniforms and house linen/F&B linen.
  • Responsible for repairing, alterations and the proper maintaining of Hotel uniforms.
  • To ensure a proper flow of a ready supply of Hotel linen.
  • Responsible for the proper storage of uniforms and linen.
  • Responsible for the cleanliness of the Linen Room.
  • Responsible for keeping proper records of all linen and uniform received from laundry and the issuing from the linen room to all outlets.
  • Spot checking the cleanliness of linen and uniforms that come back from the laundry.
  • Responsible for repair of house linen or sewing new articles according to the Housekeeping Manager
  • Strive to implement the Accor Vision and demonstrate active use of the Accor Values

ADMINISTRATIVE RESPONSIBILITIES

  • To report on adverse guest comments as and when required.
  • To report and record Lost and Damaged items.
  • To log daily events in logbook and follow up on previous information reported by other team leaders daily
  • To prepare duty rosters of Housekeeping Attendants.
  • To make requisition twice weekly of amenities for guest supplies.
  • To communicate on a daily and weekly basis on operational matters with subordinates and superiors.
  • To report shortcomings in the section operation.

TECHNICAL RESPONSIBILITIES

−      To check all guest room

−    To check floor corridors and floor pantries, service area and stairways.

−    On rotation basis will carry out duties in uniform & linen functions.

−     To issue staff uniform to all staff

−    To carry out physical stock take for all housekeeping supplies, linen and uniform.

−    To check and ensure room attendant- maids cart are sufficiently stocked and tidy at all times.

−    To assist on L&F record and clearance.

−    To report M&E defects and ensure defects are rectified immediately by Engineering team.

  • To ensure and check that the quality and quantity of laundry output is met on a day to day basis.
  • To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
  • To prepare and issue room status report.
  • To report and follow up on repair and maintenance.
  • To document all incidents in logbook.
  • To document and maintain an up to date records on all lost and found items.
  • To ensure function rooms and toilets are clean before functions start.
  • To attend to guest requests and complaints.
  • To check on the standard of “Turn downs service”.
  • To ensure rooms done by room attendants are released.
  • To liaise closely with Front Office Department regarding guest room status.
  • To report house linen and housekeeping supplies stocks which are running low to the Housekeeping Manager.
  • To ensure subordinates are wearing the correct uniform and their name badges at all times.
  • To report discrepancies and irregularities to the Housekeeping Attendant.
  • To ensure that new Room Attendants/Housekeeping Attendants are given orientation and are introduced to all machinery and employees within the department, prior to the commencement of their first shift.
  • To analyse and take corrective measures whenever mistakes are made.
  • To have a complete understanding of the Hotel’s employee handbook and adhere to the regulations contained within.
  • To have a complete understanding of and adhere to the Hotel’s policy relating to Fire & Emergency, Hygiene, Health and Safety.

COMMERCIAL RESPONSIBILITIES

  • To check public areas, F&B outlets, toilets, lockers and car parks.
  • To ensure the production targets of the laundry are met at all times.
  • To ensure stringent use of materials with cost savings in mind.
  • Have a knowledge of the following:
  • Sewing machine
  • Hand sewing
  • Uniform issue
  • Storing and stocking of uniforms and linen
  • Record keeping