FIT Reservations Travel Consultant - Multi-lingual

Job Description

We are seeking an experienced FIT Travel Reservations Consultant  to join our clients friendly and busy team due to success and expansion. Our client is a forward thinking and dynamic tour operator that offer various travel services for travellers throughout the UK, Europe and beyond. If you are currently working for a tour operator or a hotel in reservations or reception and seeking career progression, in which you will be rewarded for your hard work, apply today!

Each day will not be the same, duties include:

·        Making reservations and handle a variety of scenarios ranging from special requests for VIP clients to resolving complaints.

·         Liaise with hotels and the internal teams to coordinate a satisfactory stay for customers.

·        Communicate with hotels and provide worldwide sales team with up to date booking information

·        Negotiate prices and conditions with some hotels

·        Negotiate compensation or refunds as and when required

·        Load accurate rates and booking details into the in-house system

·        Provide suitable alternatives as and when required

·        Produce accurate documents/reports

·        Process deposits/refunds

Essential Requirements:

  • Experience in the Travel Industry is a must and a background knowledge in Operations/Reservations either from a hotel, travel agency or tour operator
  • Able to prioritise the jobs, attention to detail, multitasking
  • Fluency in English (spoken and written)
  • A 2nd European language is ideal but not essential.
  • Immaculate telephone manners and communication skills

 

Benefits:

  • Career progression
  • Sociable working hours
  • Flexible working hours
  • Onsite luxury leisure facilities
  • Lucrative salary
  • Travel perks
  • Opportunity to work for a forward thinking and dynamic tour operator in which you will be rewarded for your hard work within a friendly team of travel professionals. You will not be a number – be part of the family and give your travel career a boost today!

www.platinumtravelrecruitment.co.uk

[email protected]